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Privacy Policy

 

Eaton House Studio Ltd respects your privacy and is committed to protecting your personal data.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry, make a booking, place an order, sign up to hear from us, or otherwise interact with Eaton House Studio. Under UK GDPR, privacy information should explain who is collecting the data, why it is used, the lawful bases, who it is shared with, retention periods, and your rights. 

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1. Who we are

Eaton House Studio Ltd is the data controller responsible for your personal data.

Contact details
Eaton House Studio Ltd
Eaton House, West End Road, Tiptree, Essex, CO5 0QH
Email: hello@eatonhousestudio.com
If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

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2. The personal data we may collect

We may collect and process the following personal information:

  • name

  • email address

  • phone number

  • postal address

  • billing address

  • delivery address

  • booking details

  • event, stay, production or location hire enquiry details

  • order details

  • shipping and fulfilment details

  • payment and invoicing information

  • information you provide through contact forms, questionnaires, guest forms, order forms or email correspondence

  • marketing preferences

  • technical website data such as IP address, browser type, device information and website usage data collected through cookies, pixels, analytics tools and similar technologies where applicable

We may also receive information from third parties where someone makes an enquiry, booking or purchase on your behalf.

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3. How we collect your data

We may collect your personal data when:

  • you submit an enquiry through our website

  • you contact us by email, phone, WhatsApp or social media

  • you make or request a booking

  • you place an order with us

  • you sign up to our newsletter or mailing list

  • you complete forms connected with your booking, stay, event, production enquiry or order

  • you browse our website

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4. How we use your personal data

We may use your personal data to:

  • respond to enquiries

  • process and manage bookings

  • communicate with you about stays, private hire, events, location hire, production bookings, shop orders or related services

  • process and fulfil orders

  • arrange postage, delivery or collection

  • communicate with you about dispatch, tracking, delays, returns or order issues

  • provide guest, booking, event or production information

  • manage payments, deposits, invoices and refunds

  • coordinate relevant suppliers or service providers where necessary for your booking, enquiry or order

  • analyse website traffic and performance

  • measure the effectiveness of our marketing

  • improve our website, services and user experience

  • where permitted and with consent where required, show relevant advertising or remarketing

  • send marketing communications where you have opted in or where we are otherwise permitted by law to do so

  • maintain business records and comply with legal, tax, accounting, insurance or regulatory requirements

  • establish, exercise or defend legal claims where necessary

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5. Our lawful bases for processing your data

We only use your personal data where we have a lawful basis to do so. Depending on the situation, this may include:

Contract
Where we need to use your data to take steps at your request before entering into a contract, or to perform a contract with you, such as managing a booking, order, stay, event, production hire or other service.

Legitimate interests
Where it is necessary for our legitimate business interests, including responding to enquiries, administering our business, improving our services, protecting our property and brand, and keeping appropriate business records, provided those interests are not overridden by your rights and freedoms. ICO guidance says you must identify both your purposes and lawful basis in your privacy information. 

Legal obligation
Where we need to use your data to comply with legal or regulatory obligations, including tax, accounting, fraud prevention or insurance requirements.

Consent
Where consent is required, such as for certain marketing communications or non-essential cookies. You can withdraw your consent at any time.

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6. Marketing and your choices

If you sign up to hear from us, or if we are otherwise permitted by law to contact you, we may send you updates, launches, offers, news or other marketing communications relating to Eaton House Studio and associated projects or brands.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

We do not sell your personal data and we do not share it with third parties for their own marketing purposes.

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7. Who we may share your data with

We may share your personal data where necessary with trusted third parties who help us operate our business, such as:

  • website and hosting providers, including Wix

  • email and communication providers

  • payment processors

  • booking, scheduling or form management platforms

  • cloud storage providers

  • postal, courier and delivery providers

  • fulfilment, packaging or order-processing providers where relevant

  • analytics providers, including Google

  • advertising and marketing platforms, including Meta

  • professional advisers such as accountants, insurers or legal advisers

  • trusted suppliers or service providers involved in delivering your booking, event, hire or order, where relevant

  • regulators, law enforcement agencies or other authorities where required by law

We require third parties acting on our behalf to handle personal data appropriately and securely.

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8. International transfers

Some of the third-party services we use may process or store personal data outside the UK or EEA.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

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9. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, tax, insurance, operational or reporting requirements. ICO guidance says privacy information should explain retention periods or the criteria used to set them. 

As a general guide:

  • general enquiries: up to 24 months

  • booking and client records: up to 6 years after the relevant booking or service

  • order and transaction records: up to 6 years where required for tax and accounting purposes

  • marketing records: until you unsubscribe or ask us to stop, plus a limited period to maintain suppression records where appropriate

We may retain data for longer where necessary to resolve disputes, enforce agreements or comply with legal obligations.

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10. Data storage and security

We use appropriate technical and organisational measures to help protect personal data from unauthorised access, misuse, loss, alteration or disclosure.

Information submitted through our website may be stored through Wix and associated service providers.

No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we hold.

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11. Your rights

Under UK data protection law, and where applicable EU data protection law, you may have the right to:

  • request access to your personal data

  • request correction of inaccurate or incomplete data

  • request deletion of your personal data in certain circumstances

  • request restriction of processing in certain circumstances

  • object to processing based on legitimate interests

  • request transfer of certain data to you or another provider

  • withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at hello@eatonhousestudio.com. We may need to verify your identity before acting on your request.

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12. Complaints

If you have any concerns about how we use your personal data, we would appreciate the opportunity to address them first.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. ICO guidance says it is good practice to tell people they can complain to the ICO and provide contact details. 

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13. Cookies and analytics

Our website may use cookies, pixels and similar technologies provided by Wix, Google, Meta and other service providers to support website functionality, understand website traffic, measure marketing performance and, where permitted, help us show relevant advertising.

Some cookies are strictly necessary for the website to function. Others, such as analytics or advertising cookies, are non-essential and require consent under UK cookie rules.

Where required, we will ask for your consent before placing non-essential cookies or similar tracking technologies on your device.

For more information, please see our Cookie Policy or cookie settings banner.

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14. Third-party links

Our website may contain links to third-party websites or services. If you follow a link to an external website, please note that those websites have their own privacy policies and we are not responsible for how they handle your information.

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15. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

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